General Terms

Ordering Online with us is safe and secure.

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal check. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to: HD Audio Visual, 50a St Andrew Street, Hertford, Hertfordshire, SG14 7JA.

Complaints

If we should receive a complaint about any part of our service, by phone, fax, email or letter, then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially and effectively.